Go to the Dexcom website and fill out technical request form. To find the form, go to the bottom of the page and click on Contact Us

Hi Brandon; I'm Scott Kiphart T1D since 1957. Duane has the right idea. Dexcom will do what they can to make their system work for you. A phone call might work faster than the website if you'd like immediate response. I used their stuff for about six years until Medtronic finally got approval so their sensor is covered by Medicare. Good Luck working through the system.

Call Dexcom. I have had the same problem. They sent me a new one right away .

Call Dexcom. They may get in touch with yr supplier or send u what u need. I have found them very helpful

if you cant find a faster solution thru them then you can usually find reli-on meters and strips over the counter and extremely cheap. i get mine at walmart, but i dont know if you are near a walmart. you may have to call around. that would get you thru to your next one anyway. they are within 2points of my doctors meter as i check it every time.